Dog Groomers Operations and Resources Blog

Head stuck in the sand? Don’t worry - we have answers! This is where 50+ combined years of Dog Grooming business, ideas, dilemmas, questions and musings lives

 
Anna Harch Anna Harch

Exactly WHO are our Clients?

We’re people pleasers and puppy pleasers, but how do we find a balance between the two? And more importantly, which comes first?

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Anna Harch Anna Harch

The Ethics of Matting

So how should price increases be approached and communicated to your clients? Let’s have a look at best practice.

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Anna Harch Anna Harch

Matted Dogs - Educating Clients + Charging Appropriately

We’ve all been there – when a client arrives for their groom and either doesn’t understand that their dog is matted, or doesn’t understand why it costs them more money.

The common question “why are you charging me more if you’re going to shave it off anyway?”

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Anna Harch Anna Harch

Client Education Brochures

These brochures not only empower you with knowledge but also help educate your clients about pet care best practices.

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